Certsure has joined the likes of BMW, Virgin and Sainsbury’s by successfully becoming a member of the Institute of Customer Services. (ICS) - ICS is a membership organisation that works with brands to improve the overall customer experience. It provides an individual assessment of an organisation’s culture and approach to customer service.
Kate Birtles, Director of Customer Experience at Certsure, which operates the NICEIC and ELECSA brands, commented: “This is our commitment to deliver an ongoing, improved service.
‘On the Tools’ is now the largest online construction community in the UK with a Facebook following of more than 1.5 million. The annual ‘On the Tools’ awards are going to be here before we know it. We are delighted to have Jewson as our headline sponsor for the second year in a row. This year’s entries have now been shortlisted by our expert judges and many categories are now in the hands of the public vote. We want to ensure that your favourite brands and talented tradespeople are recognised for their input over the past twelve months.
A rogue builder, who falsely claimed to be NICEIC registered, faces a possible jail sentence after deceiving customers out of thousands of pounds. Umran Suleman, from Blackburn, pleaded guilty to 17 charges under trading standards regulations, some in his own name and some in the name of U & A Drylining Limited.
He was committed on bail to Preston Crown Court to be sentenced. District Judge Michael Hopkinson, who heard the case, said he had no doubt the offences merited a custodial sentence.
He said: "The public deserve protection from people like you.
CAUSE AND EFFECT
Commenting on the speculation around the cause of the terrible events at Grenfell Tower, Phil Buckle, Chief Executive of the leading charity, Electrical Safety First, said:
“Firstly, on behalf of us all at Electrical Safety First, I would like to extend our deepest sympathy to the families and friends of those who have lost loved ones in the fire – and to all those injured and made homeless, following this deeply disturbing incident.
The cause – or causes - of the tragedy of Grenfell Tower are unlikely to be resolved quickly.
As professional electricians, most of us know or should know by now, that marketing and promoting your services and more importantly yourself online, should be forming part of your marketing efforts and campaign. Whilst there is a mirad of content online that tells you how important it is to have a website, use social media and all that jazz, there is less out there telling us we should be using video in our business and even less on how to do all this marketing stuff correctly.