NICEIC and ELECSA have produced a free publication for electrical contractors designed to keep them on the right side of consumer law. The booklet ‘Consumer Law for Electrical Contractors’ was developed in partnership with the Dispute Resolution Ombudsman (DRO).
It provides contractors with clear and straight forward guidance in relation to their obligations under the Consumer Rights Act 2015.
Judith Turner, Senior Ombudsman at DRO, authored the booklet. She said: “When any tradesperson offers to provide a professional service to a customer they are automatically entering into a contract that is covered by the Consumer Rights act 2015.
“It is important contractors are aware of their own responsibilities if they want to avoid any unwanted disputes with customers.”
Copies of the booklet can be found on the NICEIC and ELECSA customer portal or an electronic version can be sent out on request by emailing email@example.com
Or download it here: Consumer Law for Electricians Booklet Download